Voice usage allowance, hosting, monitoring, support, maintenance and agreed updates.
[PLACEHOLDER: define included minutes, overages, website hosting, integrations, pilot terms, payment schedule and exclusions.]
Questions business owners will ask.
Replace draft answers as the product, policies and integrations are finalized.
Can the AI answer only after closing time?
Yes. Calls can route to the AI using the business’s approved weekly hours, holiday schedule and fallback rules.
What can the AI system do?
It can answer approved questions, explain services, capture enquiries and book appointments when connected to the business’s scheduling system.
What happens when the AI is unsure?
It asks a clarifying question, records a callback request or follows the approved human-escalation process instead of guessing.
Which voice platform will be used?
Retell is the current working platform with Fish Audio voice. Native Fish Agents will be tested against it for speed, clarity, accuracy, reliability, tools and cost once beta access is approved.
How does the team receive enquiries?
[PLACEHOLDER: describe the final calendar, CRM, email, WhatsApp or dashboard integration.]
The final documents must reflect call handling, recordings, website data, bookings, customer enquiries and third-party integrations.
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Privacy Policy
[Insert the professionally reviewed privacy policy. Cover callers, website users, business clients, recordings, transcripts, contact details, booking data, retention, access, deletion and third-party processors.]
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Terms of Service
[Insert the professionally reviewed terms. Cover service scope, client responsibilities, AI limitations, information accuracy, fees, website ownership, third-party outages, support, termination and liability.]
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AI and call-handling safeguards
[Insert approved rules for disclosure, recording consent, unknown questions, bookings, sensitive information, human escalation, failed calls and incident response.]
Built for businesses that never want to miss an opportunity
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