Repllix answers HVAC calls naturally, understands the service problem, confirms customer details, identifies urgency, books real service appointments, manages existing jobs, and hands complex calls to your team when needed.
Built for HVAC businesses that cannot afford to miss a high-intent service call.
A complete AI front desk for HVAC companies — designed to handle both new revenue calls and existing-customer service without forcing the business into a separate CRM.
Repllix understands the problem before it asks for anything else, then collects only the details needed to move the service request forward.
The same agent can help customers who already have a job in the system instead of sending every request back to a dispatcher.
Vapi handles the conversation while the Repllix backend performs the actions that matter: customer lookup, service-area checks, availability, bookings, changes, callbacks and escalation.
The AI answers immediately and understands why the customer is calling before starting qualification.
Name, phone and service address are captured carefully, with spelling and confirmation when something is unclear.
Repllix checks service area and availability, then books or manages the real service job.
The call ends with a clear result, summary, customer details and human escalation when required.
The finished system is designed to cover the repetitive front-desk work that normally consumes dispatcher and CSR time.
Understand the actual HVAC problem, how long it has been happening, and how urgent it is without pretending to diagnose the equipment.
Offer only real slots returned by the scheduling system, create the service job, and confirm only after the backend reports success.
Let existing customers handle common requests without waiting for office staff.
Urgent, angry, complex or explicitly human-requested calls can be transferred or queued for immediate follow-up with full context preserved.
The system is designed to preserve the confirmed information and outcome of every useful call.
Name, callback number, confirmed service address and any customer/account match returned by the backend.
The caller’s symptoms, duration, urgency and final technician note — without fake diagnosis.
Booked, rescheduled, cancelled, callback requested, transferred, or handed to a human for review.
Structured call summary, logs and recordings can be retrieved securely for quality control when enabled.
This first portfolio version leaves proof slots ready for the real Vapi phone demo, booking flow and backend actions as we finish them.
REAL PHONE CALL
INTERRUPTIONS
+ NATURAL TURN-TAKING
Demonstrate fast, natural handling on an actual Twilio phone call — not a scripted audio clip.
LIVE TOOL ACTION
CHECK AVAILABILITY
+ BOOK SERVICE JOB
Show Vapi calling the Repllix backend and confirming a booking only after the system succeeds.
EXISTING JOB
LOOKUP / RESCHEDULE
+ SAFE CANCELLATION
Demonstrate that the same agent can manage existing customers instead of only generating leads.
Start with a setup fee for the implementation, a monthly platform/service fee, and usage billed separately with actual call activity.
Founding-client pricing for a configured 24/7 HVAC phone agent with service qualification, backend integrations, real booking/job actions, escalation logic, and ongoing support.
Usage is currently planned at $0.40 per connected minute. Final production usage pricing can be adjusted later if real telephony, backend, and support costs change.
The core Repllix voice system stays reusable while each HVAC company gets its own hours, service area, booking rules, phone routing and backend integration.
Business hours, service areas, emergency rules, FAQs, booking rules and human escalation paths.
Twilio, Vapi, the Repllix backend, scheduling software and SMS confirmation flow.
New jobs, bad addresses, interruptions, urgency, booking, rescheduling, cancellation and transfer failure.
Review calls, monitor tool reliability and refine the agent around real customer behavior.
No. Booking is one part of the product. Repllix is designed to answer calls, understand the HVAC issue, confirm customer details, check service area, book real jobs, manage existing bookings, escalate urgent situations and hand complex calls to a human.
No. The agent is explicitly instructed not to invent pricing, technician availability, appointment times, policies or repair outcomes. Actions are only confirmed when the connected backend returns success.
Important address details are repeated for confirmation. Unclear street or building names can be spelled back letter by letter, and the caller is asked to spell anything the agent is not confident about.
The agent can mark the request urgent, stop normal qualification for safety-sensitive situations, and transfer or submit an immediate callback request when a human should take over.
No. The current Repllix architecture is designed around Vapi, Twilio and a dedicated backend so the HVAC company can connect to the scheduling and operational systems it already uses.
Answer more service calls, capture cleaner job information and let customers complete routine actions without waiting for the front desk.